Responsible Gaming

Our Commitment to Safe Gaming

At John Massey Group, we're committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes a concern.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use our Neosurf Casino services. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal age, please do not proceed.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem. Please seek help immediately:

• Chasing losses by gambling more to recover money you've lost
• Gambling with money needed for essential expenses (rent, food, bills)
• Hiding or lying about your gambling activity
• Feeling anxious, guilty, or ashamed about your gambling
• Neglecting family, friends, work, or study due to gambling
• Needing to gamble with increasing amounts to feel the same excitement
• Failed attempts to cut down or control gambling
• Using gambling to escape problems or negative emotions
• Borrowing money to gamble
• Loss of interest in other activities you once enjoyed

Self-Help Tools and Limits

We provide tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Establish a maximum amount you're willing to lose during a session or period
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've wagered
• Time-Out: Take a temporary break from your account for a set period
• Self-Exclusion: Permanently close your account if you feel you cannot control your gambling

Contact our support team to activate any of these tools.

Support Organizations in Australia

If you or someone you know is struggling with problem gambling, help is available:

• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Free counselling and support service for problem gambling in Australia. Chat online, call, or find local services.
• Gambler's Help (Victoria)
  Phone: 1800 858 858
  Free, confidential counselling service.
• Problem Gambling Services (NSW)
  Phone: 1800 633 635
  Support available 24/7.
• GamCare (UK)
  Website: www.gamcare.org.uk
  Free, confidential support for problem gambling.
• GamStop (UK National Self-Exclusion Scheme)
  Website: www.gamstop.co.uk
  Multi-operator self-exclusion across UK gambling sites.
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
  Resources and support for problem gambling.
• National Council on Problem Gambling (USA)
  Website: www.ncpgambling.org
  National helpline: 1-800-522-4700 (confidential and free).

Take Action Today

If you think you may have a problem with gambling, please reach out for help immediately. There is no shame in seeking support. Organizations listed above are confidential, free, and staffed by trained professionals who can help you regain control.

Remember: gambling should be fun. If it's no longer enjoyable or is causing you stress, it's time to get help.

Last Updated: 2026
For more information about responsible gaming, visit your local gambling regulator or support organization.